Meet the Team
Meet Serena – the director of Structured Practice Management.
With a passion for helping allied health practices thrive, Serena leads a team dedicated to making private practice feel effortless and efficient. She’s all about empowering clinicians to focus on what they do best.
When she’s not working, you’ll find Serena balancing life as a mum, cooking up something delicious in the kitchen, or enjoying family time.
Known for her down-to-earth approach and knack for building practices from the ground up, Serena’s all about keeping it real – in business and in life.
Jemma is the marketing brains behind Structured Practice Management, crafting amazing content, stunning websites, and memorable branding for our clients.
With a creative vision and strategic mindset, she ensures that every project not only looks incredible but also truly connects with the audience.
Outside of SPM, Jemma stays active with her love of running, indulges in good food and coffee, and dedicates time to her own passion and business– Inspire Wellness Au (definitely worth checking out!). Her energy, creativity, and dedication make her an invaluable part of our team.
Meet Mardi – the Business and People Operations Manager at Structured Practice Management and Serena’s right hand. As a mum of two, Mardi knows a thing or two about juggling tasks with grace and efficiency. She’s the calm, collected presence behind the scenes, making sure everything runs smoothly – and always with a smile.
When it hits 3 pm, you’ll probably catch her reaching for a Mentos to keep the energy flowing. Mardi’s practical approach, unwavering support, and knack for keeping things on track make her the glue that holds the team together.
Meet Ellen – our Client Project Lead & Online Practice Manager at Structured Practice Management. Known for her caring nature and kind heart, Ellen builds strong, genuine connections with every client she works with. She is known for making clients feel supported, understood, and genuinely valued.
When she’s not working on projects and client work, you’ll find Ellen spending time with her beloved fur babies or cracking a whip (yes, you read that right). Her warmth, dedication, and knack for building lasting friendships make her an essential part of our team.
Meet Kayla – our Bookkeeper & Online Practice Manager at Structured Practice Management. Currently on maternity leave, Kayla’s family is growing by one, adding to her already bustling family of three. She’s the numbers guru around here – thriving on all things bookkeeping and bringing a no-nonsense, straight-shooting attitude (in the nicest way possible) to every task.
Kayla is completing her Certificate IV in Bookkeeping and Accounting and plans to return to the team toward the end of 2025. We can’t wait to have her back, bringing her passion for problem-solving and her love of numbers to help keep our clients’ finances in top shape
Meet Nikki – our dedicated Online Practice Manager at Structured Practice Management. Nikki is the warm and friendly voice on the other end of the phone or email, always ready to help with a smile. With years of invaluable experience in practice management, we’re incredibly lucky to have her on the team.
When she’s not making clients feel supported, you’ll find Nikki outdoors or researching new places to travel. She loves exploring both our beautiful home state and the world – most recently returning to Australia after 18 months soaking up the charm of Ireland. Her adventurous spirit and positive energy make her a fantastic part of our crew.
